FAQ
What is StillHear™?StillHear™ lets you record voice messages today that are automatically delivered to your loved ones in the future. Birthdays, anniversaries, milestones, or even after you’ve passed away. Your voice shows up exactly when it matters most.How does delivery work?We deliver your recording directly to your recipient’s phone as a voicemail. Their phone rings, they answer, and they hear you. No apps. No logins. No downloads. Just your voice.Does it really go straight to voicemail?Yes. We use ringless voicemail delivery technology. Your message is placed directly into their voicemail inbox without interrupting their day.What if I pass away unexpectedly?Your messages are scheduled in advance. Once recorded and set, they will still deliver automatically, even if you’re no longer here.Can I schedule messages for specific dates?Yes. You choose exactly when each message is delivered. Birthdays, holidays, anniversaries, or any custom date.How many messages can I record?It depends on your plan:
• Starter – 1 message
• Family – 3 messages
• Legacy – 10 messagesYou can upgrade anytime.Do recipients need an app or account?No. They don’t sign up for anything. They simply receive a normal voicemail on their phone.Is my voice private and secure?Yes. Your recordings are stored securely and are never shared or sold. Only the recipients you choose will ever receive your messages.Can I update or re-record messages later?Yes. You can replace or update recordings anytime before their scheduled delivery.What if I enter the wrong phone number or date?You can edit delivery details inside your account at any time before the message sends.Is this only for after death?Not at all. Many people use StillHear for:
• Kids leaving for college
• Military deployment
• Long trips
• Weddings
• Future birthdays
• Time capsule messagesIt’s about being present when you can’t be there.Who is StillHear™ for?Anyone who wants their voice to outlive the moment:
Parents
Spouses
Grandparents
Couples
Anyone planning their legacyHow long can messages be?Up to several minutes each. Long enough to say something meaningful, not rushed.Can I cancel anytime?Yes. You’re always in control. Cancel or reschedule whenever you want.What makes StillHear™ different from email or video messages?Email gets ignored. Videos require apps and links.
A voicemail is personal, immediate, and intimate. Hearing your voice hits differently.

Privacy Policy

Effective Date: February 01, 2026
StillHear™1. OverviewStillHear (“we,” “our,” or “us”) is a digital platform that allows users to record voice messages and schedule them for future phone delivery on dates and times selected by the user.We are committed to protecting your privacy and safeguarding all recordings and personal information entrusted to us.2. Information We CollectWe may collect the following information:Name and contact information (email, phone number)Recipient phone numbers provided by usersAudio recordings uploaded by usersScheduled delivery date and timePayment information (processed securely via third-party payment processors)IP address and technical usage dataWe do not sell or rent personal information.3. How Voice Deliveries WorkWhen a user schedules a message:StillHear initiates an outbound automated phone call to the recipient at the scheduled date and time.If the call is answered, the recipient hears the pre-recorded message.If the call is not answered, the message may be routed to the recipient’s voicemail system depending on carrier availability and settings.Delivery attempts may be limited to ensure system reliability.By submitting a phone number, users confirm they have the legal right and consent to schedule a message to that number.StillHear is not responsible for carrier delays, voicemail capacity issues, call blocking, or recipient device settings that prevent delivery.4. Consent and Telephone ComplianceBy using StillHear, users:Confirm that they are the rightful owner of the submitted content.Confirm they have obtained consent from recipients to receive a scheduled automated phone call.Acknowledge that StillHear uses third-party telecommunications providers to initiate outbound calls.StillHear does not use recordings for telemarketing purposes.5. Data Storage and SecurityAll uploaded recordings are stored securely using encrypted cloud infrastructure.Storage duration depends on the selected plan:Starter Plan: Recordings deleted 30 days after successful delivery.Family Plan: Recordings stored for 24 months after delivery.Legacy Plan: Recordings stored in an encrypted vault for up to 5 years after delivery unless renewed.Access to recordings is restricted and never sold or publicly shared.6. Third-Party ServicesWe may use trusted third-party service providers for:Payment processingCloud storageTelecommunication call routingEmail notificationsThese providers only process information necessary to perform their function and are contractually obligated to protect user data.7. Children’s PrivacyStillHear is not intended for use by children under 18 without parental consent.8. Your RightsUsers may request:Access to stored recordings (if within retention period)Deletion of recordings (if permitted by plan terms)Correction of account informationRequests may be submitted via [email protected].9. Changes to This PolicyWe may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of any changes.10. ContactStillHear
[email protected]
845-682-0020

Terms of ServiceEffective Date: February 01, 2026
StillHear™ (imstillhear.com)1. Agreement to TermsWelcome to StillHear™ (“StillHear,” “we,” “our,” or “us”).StillHear provides a secure digital platform that allows users to upload personal voice recordings and schedule automated phone call delivery at a future date and time selected by the user.By accessing or using the platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.2. EligibilityYou must be at least 18 years old to use StillHear.By submitting a purchase or uploading a recording, you represent and warrant that you are at least 18 years of age and have the legal authority to enter into this agreement.StillHear is not intended for use by individuals under 18.If we become aware that a purchase or submission was made by an individual under 18, we reserve the right to cancel the transaction and delete associated content.3. How the Service WorksUsers may:• Upload a voice recording
• Enter a recipient phone number
• Select a delivery date and time
• Submit paymentAt the scheduled time, StillHear initiates an automated outbound phone call to the recipient.If the call is answered, the message will play.If the call is not answered, the message may be routed to voicemail depending on carrier availability, device settings, and network conditions.StillHear does not guarantee delivery due to circumstances beyond our control, including but not limited to:• Carrier blocking
• Spam filtering
• Full voicemail inbox
• Network outages
• Call rejection
• Incorrect phone numbers4. Personal Relationship & Lawful UseStillHear is intended strictly for personal, non-commercial use.By submitting a recipient phone number, you represent and warrant that:• The recipient is someone with whom you have a personal relationship.
• The message is personal and non-commercial in nature.
• The message is not promotional, political, or telemarketing content.
• The content does not harass, threaten, impersonate, or defraud any individual.StillHear may not be used for:• Telemarketing
• Political messaging
• Debt collection
• Spam distribution
• Harassment or intimidation
• Fraud or impersonationUsers are solely responsible for ensuring that their use of the platform complies with all applicable telecommunications laws, including but not limited to the Telephone Consumer Protection Act (TCPA).StillHear does not initiate telemarketing calls and is not responsible for misuse of the platform by users.Violation of this section may result in immediate termination without refund.5. User ContentYou retain ownership of your recordings.By uploading content, you grant StillHear a limited license to store, process, and transmit your recording solely for the purpose of scheduled delivery.You represent that your content:• Does not infringe intellectual property rights
• Does not violate privacy rights
• Does not contain unlawful materialStillHear reserves the right to remove or refuse content that violates these Terms.6. Storage and RetentionStorage duration depends on your selected plan:Starter Plan
Recordings deleted 30 days after successful delivery.Family Plan
Recordings stored for 24 months after delivery.Legacy Plan
Recordings stored in an encrypted vault for up to 5 years unless renewed.StillHear is not responsible for loss of recordings after the applicable retention period expires.7. Payment and RefundsPayments are processed securely through third-party providers.Due to the nature of scheduled digital delivery, payments are generally non-refundable once processing has begun.If a verified technical failure occurs due solely to our system, we may offer re-delivery or account credit at our discretion.8. No Professional ServicesStillHear provides a technology platform only.We do not provide legal advice, estate planning services, therapy, counseling, or medical services.We make no guarantees regarding emotional impact, reactions, or outcomes resulting from delivered messages.9. Limitation of LiabilityTo the fullest extent permitted by law, StillHear shall not be liable for:• Indirect or consequential damages
• Emotional distress claims
• Delivery failures caused by third-party carriers
• User misuse of the platformTotal liability shall not exceed the amount paid for the specific service.10. Account Suspension or TerminationWe reserve the right to suspend or terminate accounts if:• These Terms are violated
• Fraud is suspected
• The platform is misused
• Required information is false or misleading11. ModificationsWe may update these Terms at any time. Continued use of the platform constitutes acceptance of any revised Terms.12. Governing LawThese Terms are governed by the laws of the State of New York.13. ContactStillHear
[email protected]
845-682-0020

DisclaimerEffective Date: February 01, 2026
StillHear™ (imstillhear.com)StillHear™ is a digital technology platform that enables individuals to schedule delivery of personal voice recordings by automated phone call at a future date and time selected at purchase.StillHear provides technology services only.We do not provide legal, financial, medical, counseling, estate planning, or professional services of any kind.Automated Call DeliveryAt the scheduled delivery time, StillHear initiates an automated outbound phone call to the recipient phone number provided at checkout.If the call is answered, the recording will play.If the call is not answered, the recording may route to voicemail depending on carrier systems, device settings, network conditions, and spam filtering technologies.StillHear does not guarantee successful delivery of any scheduled call. Delivery may be affected by factors outside our control, including but not limited to:• Carrier blocking
• Spam detection systems
• Full voicemail inboxes
• Call rejection or silencing
• Network outages
• Incorrect recipient informationUser ResponsibilityUsers are solely responsible for:• The accuracy of the recipient phone number
• The legality of submitted content
• Ensuring messages are personal and non-commercial
• Ensuring compliance with applicable telecommunications lawsBy using StillHear, you represent that the message is personal in nature and that you have the right to send it to the provided recipient.StillHear does not review, endorse, or monitor user recordings and is not responsible for the content of messages or any personal reactions resulting from delivery.Storage and RetentionRecordings are stored according to the retention period associated with the selected plan and are permanently deleted after that period expires.StillHear is not responsible for recordings after deletion in accordance with the selected plan.No WarrantiesThe StillHear platform is provided on an “as is” and “as available” basis without warranties of any kind.We make no guarantees regarding uninterrupted service, error-free operation, or guaranteed call delivery.Limitation of LiabilityTo the fullest extent permitted by law, StillHear shall not be liable for indirect, incidental, emotional, or consequential damages arising from use of the platform.Total liability shall not exceed the amount paid for the specific service.By using StillHear, you acknowledge and accept this Disclaimer in addition to our Terms of Service and Privacy Policy.

Refund & Cancellation PolicyEffective Date: February 01, 2026
StillHear™ (imstillhear.com)StillHear™ provides a scheduled digital voice delivery service. Because recordings are processed, stored, and scheduled for automated phone delivery, the following policy applies.All Sales Are FinalDue to the nature of scheduled digital delivery, purchases are generally non-refundable once the order has been processed.By completing a purchase, you acknowledge that:• Your recording will be securely stored and scheduled for automated delivery.
• System resources are allocated upon submission.
• The selected delivery date and time are reserved.As a result, refunds are not guaranteed.Cancellation Prior to DeliveryIf you wish to cancel a scheduled delivery, you may request cancellation by contacting us before the scheduled delivery time.If cancellation is requested sufficiently in advance and the call has not yet been initiated, StillHear may, at its sole discretion:• Cancel the scheduled delivery
• Offer account credit
• Issue a partial refundRefunds are not guaranteed and are evaluated on a case-by-case basis.Changes to Delivery DetailsIf you need to update:• Recipient phone number
• Delivery date
• Delivery timeYou must contact us prior to the scheduled delivery time.Once an automated call has been initiated, changes cannot be made.Failed DeliveryStillHear does not guarantee successful delivery due to factors outside our control, including:• Carrier blocking or spam filtering
• Incorrect phone numbers
• Network outages
• Voicemail capacity issues
• Call rejectionIf a delivery fails due solely to a verified technical issue within our system, we may, at our discretion:• Attempt re-delivery
• Issue service creditCarrier-related failures do not qualify for automatic refunds.Duplicate Orders or Billing ErrorsIf you believe you were charged in error or placed duplicate orders, contact us promptly. Verified billing errors will be corrected.Fraud or MisuseIf misuse, fraud, or violation of our Terms of Service is suspected, we reserve the right to cancel the delivery without refund.ChargebacksInitiating a chargeback without first contacting StillHear to resolve an issue may result in refusal of future service.We encourage customers to contact us directly to resolve concerns before disputing charges.ContactFor cancellation requests or billing inquiries, contact:StillHear
[email protected]
845-682-0020